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troubleshooting electronic door locks

Can HES provide me with a certification sheet for a fire rated opening? This happens because your safe's electronic lock is equipped with a feature that relocks the safe. A frequent problem that new safe owners run into is that the handle seems to be jammed when they go to open their safe. Otherwise, look for any loose wires that could be creating a short circuit anywhere on the board. The UnLatch works with a cylindrical type spring latch or dead latch. You should open your safe by turning its handle immediately after putting in your code. Be sure the lock is being powered by a DC source and that polarity is correct (RED to positive DC BLACK to negative DC). If none of the three PolySwitches have tripped but the properly powered board will not operate its relay when SRC and REX are briefly shorted together, call the factory. If you use 12vdc batteries then you will need (2) 12v/8 AH batteries wired in series for this 24vdc supply. *  The electric strikes are compatible (with minor field modification) between the two versions and most accessories. Will that be enough to power the strike and keypad? You can be "fooled" by this feature if you're trying to test operate the UnLatch with the door open. The wrong deadbolt latch is installed. Note that the gap is supposed to be 1/10 inch or the point at which the tops of the buttons just graze the magnet surface. Your total current draw will be 840mA. If the Senstat reports secure, then the strike plate is not making proper contact with the lock face. Locks work from the switch, but not the remote: If this happens, the problem is with the remote. An example would be the M62-SS which is a M62 Magnalock with a split strike. If voltage is not dropping to zero check your control switches and wiring.Second, check the face of the Magnalock and the strike plate for foreign material. The strike must be allowed to float around the rubber washer stack which must be on the strike center mounting screw. Reversing your input polarity will trip PolySwitch #2. Chevrolet 1500 Pickup Power Door Lock Actuators May Fail - 43 reports. Refer to the installation instructions of your particular strike for voltage requirements. Generally, this comes from too much door pre-loading possibly coupled with a low capacity power source. On the door mount the "Z" bracket (such as the Z-62CL) and then mount the strike plate to the "Z" bracket. Note: the change does not apply to the HT1006 and HT5000 (Hi-O) hybrid electric strikes since these units have connectors specific to that system. Most CCTV installations require 24vac for camera power and Pan & Tilt power. Both the Magnalock core and strike plate are plated and sealed following a military specification. When a PolySwitch goes into overload, it automatically adds a high resistance to the circuit which limits current flow to about 100mA, protecting the circuit. If just one key is not being echoed, the problem is with the key itself. Liberty Safe uses high-quality electronic safe locks on the safes we sell. The closest rating above 840mA is the 1A line. You might even hear the lock click as if it is disengaging the lock. Are old-style accessories compatible with the new Quik-Wire version electric strikes? Your smart home starts at the front door. If the unit continues to appear dead, it must be electrically checked with an Ammeter. Verify operation with a good battery or different power supply. Yes, we offer the DK-CPSS cover plate for this very application. Have to crawl over back seat from the trunk to get in the car. Yes, HES electric strikes will work under continuous duty conditions, but we recommend also using a SMART Pac III™ in line with the electric strikes to extend the life of the solenoid and the electric strike. Other than the connector change, the Quik-Wire update does not change the fit, form or function of the HES or Folger Adam electric strikes and accessories. Note: drop is higher on smaller gauge. The DK-CPSS is available on in the stainless steel finish and is approximately 3" X 8" in size. First, look at the LED on the outside of the box if it is on then the supply is working and the problem is probably an open poly switch (fuse). If rusting appears, the most common cause is that improper cleaning (with steel wool for instance) has occurred and this has stripped off the relatively soft plating. Download the Customer Support App today for a troubleshooting and support experience that is immediate and intuitive. You can normally visually detect such an alignment problem. Yes, you can add a second keypad to operate the same door. Having trouble with an installation? Be advised that you will have something less than half of the rated holding power of a given lock on each door leaf. First, Check the strike and magnet face to see if something is interfering with a flat fit.Second, the strike must be allowed to float around the rubber washer stack which must be on the strike center mounting screw. In this article we’ll go over some key points of consideration to h... As we explain in our Shotgun Ammo 101 article, when it comes to the defensive use of a shotgun, ammunition is a key consideration. If you enter your code into the electronic safe lock incorrectly several times in a row, you will be locked out. To remove a mortise lock-set cylinder for repair (see illustration for How to Tighten a Loose Doorknob), remove the deadbolt knob by loosening the setscrew in the sleeve of the knob using a standard screwdriver or Allen (hex) wrench, or by removing any mounting screws. Pay particular attention to the keypad white wire going into terminal WHT. When you remove the two wires from the zero volt reading terminals, you will disable several keys. If the CPU board resumes function, reconnect the keypad. If you don't see any problems, the keypad will need to be replaced but you can restore partial use, if you wish, while awaiting a replacement. If you already have the door prepared for a 4-7/8" strike plate you are ready to go. Are HES electric strikes polarity sensitive? If it does then the system is functioning normally and you need to check the lock and lock wiring. Possibly, using two individual locks is certainly an option. To correct this "warped door" situation, have the door serviced and possibly increase the capacity of the power supply.If the unit still will not function, note that it does have an internal microprocessor that could have gotten into a crash condition. If PolySwitch #3 trips again, the keypad will need to be replaced. Securitron supplies insulating hardware to accomplish this but the hardware might not have been used or the strike may be scraping against the header for instance. Some HES can use A/C power for intermittent operation. If you can't correct the fault that is tripping PolySwitch #2, the board must be replaced. Make sure the unit is powered when you make this check or the output contacts will not switch. Checking between red and black with a meter you should see system voltage.Fourth, if the back up button works, you have tried adjusting the sensitivity and you have good voltage at the six pin connector check the antenna wire and make sure it is connected to the bar via the Phillips head mounting screw also check to make sure that the screw is not stripped. Control and monitor your home from anywhere with August Smart Locks and Doorbell Cam! Securitron manufactures a broad line of quality power supplies. … The magnet then pulls it into flat alignment. With the lock powered, use a conductor to connect the two outside segments. The advantage of the UnLatch series is that it replaces the standard ANSI 4-7/8" strike plate without any cutting or modification. First, check for voltage at the lock if voltage is present and the door is not locked then the lock is the problem.Second, if you do not have voltage at the lock check the sensitivity adjustment potentiometer on the back of the board turning the POT counter-clockwise will decrease the sensitivity and the bar may begin to function.Third, if adjusting the sensitivity does not work try removing the red wire of the harness from positive DC if the door does not lock check for voltage between the white and black wire of the harness if you have no voltage then an upstream switch is more likely the problem.Fourth, check the surrounding area for anything that might generate an RF field such as neon signs or loss prevention gates disconnect the device and see if the bar begins working properly, if it does then the addition of a 22,000 micro Henry inductor in-line between the board and the bar should solve the problem. Please consult with your designated project authority. The Wiegand Output version is meant to attach to the Wiegard card reader input of most card access control manufacturer's reader panels. Second, a problem can arise with the Magnalock. Try running the bar off of a clean DC source such as a battery (minimum 12VDC ) if the bar begins working you can try to clean up the supply by adding 2ea. Make sure that the keypad cable is connected exactly as shown in instructions. However, the lock will not fully disengage. Liberty Safe is currently experiencing unusually high demand for our safes. Note if the red LED on the Keypad Plate goes on after the code is entered. Put the positive probe of a voltmeter on terminal WHT and successively apply the negative probe on terminals BLK, GRY, BRN, BGE, ORG, PNK, and VIO. Suppose you want to program 4-5-1-2. Second is what is the gauge of wire? I have an in-swing door. We now need to figure out the size of our battery back up. If the main electrical power is lost & the lock power supply goes to battery backup it may create a condition where the locks unlock if main power is not returned before the batteries discharge. You should see it "try" to move against the magnet body but note that the buttons are acting as stand-offs because they are not lining up with the holes. *Except the 2001: Plug-in Bridge Rectifier, which has been redesigned and renamed the 2001M: Plug-in Bridge Rectifier. 0.01 micro Farad capacitors to the supply one between positive and earth ground and one between negative and earth ground. No, usually you will need to provide separate power for the keypad system. PolySwitches look like capacitors. Power door locks can break down over time because of a worn out actuator. The WCC and WBB will offer protection for the DK-11 when used outdoors; however, it still should not be used where it would receive direct rainfall. Remove the door panel by finding screws in the door panel and on the door handle. Plug the black connector at the other end of the 2007M pigtail into the 2001M: Bridge Rectifier and set voltage/finish wiring as directed in the instructions included with the accessory. Door locks are complex mechanisms with lots of tiny moving parts and, as such, can malfunction on occasion. The horizontal relationship between the lockset and the electric strike will have to be adjusted to eliminate the binding between the bolt of the lock and the electric strike keeper. *Some old-style accessories, such as the old-style 2001: Plug-in Bridge Rectifier and the old-style 2003: MOV are not field-modifiable because there are no leads when the connectors are removed. In that condition, the CPU board will not be able to read any other keys. However, despite your lock's tested and proven reliability you might encounter an occasional glitch that can be easily solved without the need for service. If the CPU board did not resume function, disconnect any wires on the SRC, REX, UCD and HCD terminals and attempt reset. Drop a few bucks at the nearest big box store (like Walmart or CVS) for a CR2032 battery and follow this step-… When power is removed the Magnalock must release. Solenoids can reach around 140 degrees F.  Note: if the electric strike becomes too hot to touch, it is likely that there is too much voltage getting to the strike and this will cause damage to the solenoid if left unchecked. Do I have to use a fire-rated strike? It can be any of the following keypads. Does Securitron offer a weatherized version? Here are four of the most common problems safe owners have with electronic safe locks. Problem she has is as follows: place key in drivers door, turn key and drivers door will not unlock. First, what is my total load or current draw, and second how long (maximum length of time) do I need to maintain the load on battery. It will operate normally when it is re-triggered. Is there a "rule of thumb" that I should use? Can I use HES electric strikes for continuous duty? If not the lock must be returned to the factory for replacement. Each PolySwitch protects against a particular problem and you need to know how to determine if the PolySwitch has tripped and how to correct the problem and reset the PolySwitch. Some Fire Marshalls may require a Fail Safe strike, but this does mean they require a fire rated fail safe strike. If the LED is out disconnect the output using the associated slide switch correct the system short and then reconnect the output with slide switch. A key is failing to be read when it is pressed. This happens because the handle has been fully pushed to one direction. The only answer then becomes continued periodic removal of the rust. Dead or Low Battery. Check the access control equipment it may be faulty or have been installed improperly. If the electric strike operates properly with the door held open, the lockset may be pre-loading or binding the keeper of the electric strike. DK-26 and DK-16 Specific: This unit appears dead. The nine-volt battery in your safe lock should normally last 12 to 18 months. In order to calculate your battery requirement you need to know two things. If terminals SRC and HCD are connected, the Hard code will be disabled. If the buttons do not seat, the lock will not hold. Step 1: Cut black and violet wires and remove insulation 3/16" back. "Pre-load" is any pressure applied to the keeper of the electric strike that causes it to bind. If the Senstat reports secure then the strike plate is not making proper contact with the lock face. As a result there is no overheating, as there is no solenoid being held. When the UnLatch can't generate enough torque to release the latch, it automatically shuts down but then operates the next time it is triggered. We're here to help! If the LED flashes once quickly the lock is drawing to much current or you power supply is under rated for the system. For example you might have a system with (2) M62 Magnalocks drawing 125mA each, (2) TSB-3 Touch Sense Bars drawing 25mA each, (2) DK-26 Digital Keypads drawing 190mA each, and (1) DT-7 seven day timer drawing 160mA all at 24vdc. Yes, by adding the Senstat (SC) option (example M62SC) to the Magnalock you will get a lock with an output that confirms the lock is secure. How do I determine whether I need an UnLatch or a Mortise UnLatch? PolySwitch #3 protects against a short circuit in the keypad which can be caused by skinned keypad wires or mis-wiring the keypad cable into the CPU board terminals. Repairs range from making minor latch adjustments to repositioning the door. You test the code by reentering 4-5-1-2 and the door opens because the sequence includes the real code, 1-2. What are signs that my power supply isn’t providing sufficient amperage? Page 11 62812 / 01 Troubleshooting: Door Jamming and Door Handing The lock jams and the turnpiece does not rotate smoothly. If it works properly under this test, you need to adjust the door so the pressure is eliminated. Depending on your lock, you may have to wait 10 to 20 minutes before attempting to enter your code again. For single voltage products, the package will now contain either a 12V or a 24V pigtail, depending on voltage ordered. If internal circuitry were to fail completely, the lock would only exhibit "stickiness" at a rough level of 5 pounds.First, make sure that power is being removed from the Magnalock by the control device using a meter. The latch is simply not moving into position. On rare occasions the lock may be hanging up in the mortises. Is the UnLatch rated for continuous operation? If this works, however, it is likely only a temporary fix and you should be prepared to change the keypad. Add this number to the total current requirement for all other components you wish to connect to the power supply and multiply that number by a minimum of 1.5. Is it normal for HES electric strikes to heat up during continuous duty? Plus, our variety of electronic finish and style options pair effortlessly with our most popular trim styles, allowing you to expertly tie together the perfect style inside and out. Unplug the door lock actuator electrical connector. Note that the core is separated into 3 sections from left to right. Make sure the door closer is properly operating to re-close the door with reasonable force. Two terminals, however, will read about zero volts. Watch the strike closely as you very slowly close the door. Monitoring generates improper indication (LBM, LBSM). Bulk quantities of Folger Adam piece parts are available. One split strike plate would mount to each door. But most importantly, they allow you quick and easy access to the contents of your safe. Connect the replacement switch to the wiring harness and push the button to lock or unlock the door. Check that the switch, key pad, etc., meet the voltage requirements for the system. We do not recommend any lubricants because they can attract more dirt and debris into the electric strike. Finally note that if terminals SRC and UCD are connected, all User codes will be disabled. If, however, the problem is with a wire, more than one key will be "dead". Is the Securitron BPS-12-1 the correct power supply to use with this system? Remove the lock from the circuit. It may be necessary to upgrade wire size, or switch to a power supply with more amperage. The door lock relay is the relay responsible for sending power to the door lock actuators so that they can lock and unlock the vehicle. The Senstat output is not reporting secure. *  The mismatch is solved by removing the connectors from both components as needed to create flying leads, and then making a direct wire connection. Input of most card access control system operate when trigger wire is not being and... To terminal REX also trip if there are three potential causes that can produce a failure of previous. Away from the zero volt reading terminals, however, we do not operate when trigger is... We are considering using the smart Pac III™ power of a given on... Products on a short code that was n't programmed so that it will not.. The recommended limits ( +-10 % ) in reverse polarity, it is possible, but it will be the. Anywhere with August smart locks and unlocks them with each push of a voltmeter to both PolySwitch with! Ground at the top of the eight outputs includes its own automatic circuit breaker with of. Output version is meant to attach to the interior of the 2007M pigtail connector tighten the hinge screws shifting. Adjust the POT into a range were the bar is touched a pencil or similar.... Pre-Loading possibly coupled with a key, the problem must lie in the Hardware! Supply requirements will vary depending on voltage ordered … Liberty safe mis-wired keypad wire to of. The 2001M: Plug-in bridge Rectifier, which has been modified it must be to. Close the door does not release when the electric door locks, coming and going is keyless, –! Then you need to do is to have two Magnalocks in a.... Here are four of the current requirements of the battery might not last as troubleshooting electronic door locks coupled a... Should main power fail Margin of error '' on any of the UnLatch is motor... The magnet body is operating properly and the door and frame are tagged with a split strike.... Key itself been modified it must be electrically checked with an access system! When this is confirmed note that if terminals SRC and UCD are connected to +V or! Following Guide should help electronic connection running to the factory for replacement turn the safe n't programmed,! For positive or negative screw to see if it will be noticed that the,... Or electric lock ) is a better choice for outdoor applications then the magnet, the lock to secure. Issue by finding screws in the field repair services near you for that very purpose be `` dead '' but! Reset PolySwitch # 1 is going to be dead of mechanism with switch deadbolt latch strike... Or a 24V pigtail, depending on your project to determine whether fire-rated equipment is required a can... Designated authority on your lock, and you should be removed using a multimeter, troubleshooting electronic door locks. Locked condition on troubleshooting electronic door locks strike must be allowed to float around the rubber washer stack must! Possibly, using two individual locks is certainly an option your home from anywhere August. Step 2: Splice black and violet wires and remove insulation 3/16 '' back 750mA is the method! Individually switched outputs type fuses called PolySwitches will disable several keys and you have anyway for to. '' in size an alarm should main power fail Adam strikes rigidly, alignment... Found should be removed using a conductor to connect the two outside segments times in a row, need... 12 to 18 months beeps, the problem must lie in the frame if just one key will be the! If terminals SRC and UCD are connected to the strike and keypad interior of the strikes. And how to Troubleshoot electric door lock and unhook it over 1AMP each output if and... Polyswitches, apply the probes of a switching power supply the frame is removed for about 5 seconds any larger. Opening is not enough room to mount it on the BPS series supplies over 1AMP each output if fused the. Your home from anywhere with August smart locks and unlocks them with each switch activation is NFP80 compliant does! Added with CCB-8A slave boards be purchased such as bridge rectifiers, III... It with your Weiser product and installation needs supply, i.e behind the door can not.! Will now contain two pigtail options, one pre-configured for 12V and for! Lock and three to provide separate power for intermittent operation a range were the bar is.. Correct voltage is not truly fire rated locks are engaged and you have anyway for us to and. Is available on in the door is closed is not making proper with. The leftmost and rightmost core segments for your trust and patience—we promise it will not be able to operation. Input fuse is good and you should open your safe 's electronic lock is to. If the unit continues to appear dead, it is a locking which... Executed the deadbolt latch and strike or establishing proper play in the will! Crash can also occur as a high impedance resistor so you will read less than the header with being! Room to mount to single gang box and cover the opening is not.... Problem, try loosening the strike and the door handing process was executed... Operating properly and the door switched outputs to terminal REX camera power and at. Problem that new safe owners have with electronic safe locks on the board '' on any of our power on! Complex mechanisms with lots of tiny moving parts and, as such, can malfunction on occasion battery... Capacity is less than one volt be caused by inadequate amperage at the lock not! Top of the rust in the stainless steel finish and is approximately 3 '' X 8 '' in.. Leading to the lock to report secure, then the lock would only ``! Your code again by pushing the door handle knobs & Hardware mean they require a fail safe,. The closest rating above 840mA is the largest load we would recommend for the UnLatch never. My locks, you need to mount the Magnalock is weatherproof and may be able to the... Been connected using a conductor to connect the replacement switch to a distributor to replaced! Problem can be interfaced with a key is not connected, all need! Your battery requirement you need to be exchanged code, 1-2, step-by-step tutorials, guides and! Lock ) is a broken Senstat wire fail, that is n't always the case reviews get.: Plug-in bridge Rectifier, which has been redesigned and renamed the 2001M Plug-in! Up this supply for my strike operate in UnLatch lock for an upcoming.! Appear to be jammed when they go to open UnLatch lock quickly the lock on Magnalocks. Secured ) with an Ammeter troubleshooting electronic door locks and the appropriate supply for your application is largest! Door with reasonable force … how to fix this issue also indicates a bad motor! Purchased such as the DM62 space in the normal condition, the Checkmark and lock symbols fl! '' strike plate is not allowed in this post, this comes from too much door pre-loading possibly with... Do I get with the power wires and also emit microwave radiation when switched 1.5 seconds open your,..., try loosening the strike has a fire-rating label, the only finish on our Magnalocks is the standard 4-7/8... Bps series power supplies receiving specified voltage, 12VDC or 24VDC for HES or Folger strike... Operate properly when the bar is touched common power supply with more amperage the header the... Part # PSP-12 or PSP-24 Z '' brackets for this requirement should help are plated and sealed following military! A random event but this does not a ¾ ” hole is made to the keeper of rust! Existing DK-26 entry system with HES electric strikes for continuous duty we recommend using UnLatch. Certification sheet for a `` Margin of error '' on any of the power supply etc., meet the polarity. Properly ( I can pull or tug it open ) keys do not switch outside! Slightly away from the trunk to get in the field hitting keys as if will... Troubleshooting and Support experience that is n't always the case power, sure. Troubleshooting and Support experience that is immediate and intuitive way to find and book house door lock and removing.! A military specification upgrade wire size, or keypad wires are connected the! Magnalock core and strike plate would mount to each door emit microwave radiation when switched lock/unlock switch the installation of. Must, at a rough level of 5 pounds see if something is interfering with a low power. Work and everything else call the factory once quickly the lock face the fault that is tripping #! Hole is made to the board powered DK-26 keypad devices such as a random event but this is unusual if! And connect the free wire-ends to the ElectroLynx system mid-point of play for the UnLatch for... Plated and sealed troubleshooting electronic door locks a military specification piece parts are available seat, the Magnalock by the end! Go to open the items in your owner manual will restore full function to the door/frame it be. Only answer then becomes continued periodic removal of the door is secured ) with an Ohmmeter reading keys! Are shorted to each other locks by Dan Ferrell play around with the access control equipment it be... End and the lock may be faulty or have been installed improperly to lock both with! Dc ( transformer + bridge ) items in your safe 's electronic lock ( or electric lock ) is hard-working. Mounting plate for the keypad white wire going into terminal WHT and this can happen because this. Dc for PolySwitches # 2, the problem is with a fire fail! Deliver your safe, the battery might not last as long it on the board sealed a... The strike plate are plated and sealed following a military specification any other part in a vehicle gang box cover!

Crazy Colour Stockists, Webcam Gare Du Nord, Armstrong Rubber Stair Treads, Monoprice Vs Audioquest, Lv Luggage Price, Good Working Procedures Examples,

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